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At NivTech Tutors, we are committed to providing quality educational experiences for both students and instructors.

✅ For Students:

Every course published on our platform is thoroughly reviewed for quality and accuracy. Students who complete a course successfully will receive a verified certificate of completion, issued by NivTech Tutors. These certificates reflect your learning progress and can be included in your professional profile or resume. However, they are not affiliated with any university or government accreditation body.

✅ For Instructors:

All instructor applications are manually reviewed to ensure they meet our standards. Instructors are responsible for providing accurate, respectful, and high-quality content. Misleading or harmful material will not be tolerated and may lead to account suspension or removal.

⚕️ Medical & Health-Related Content:

Courses related to medicine, health, or wellness are intended only for educational purposes. They should not be used as a substitute for professional medical advice, diagnosis, or treatment. Students are advised to consult licensed healthcare professionals for any medical concerns.

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💳 Refund & Cancellation Policy

Effective Date: 28-07-2025
Last Updated: 11-09-2025

At NivTech Tutors, our mission is to provide a reliable, high-quality, and professional online tutoring experience. To maintain fairness for both tutors and students, we operate under a strict No Refund Policy, with only very limited exceptions outlined below. By enrolling in a course, booking a class, or purchasing tutoring services, you agree to this policy.

📘 1. General Policy – No Refunds

  • All payments made on NivTech Tutors are final and non-refundable.

  • Once you purchase a course, book a live class, or schedule a one-on-one session, you are committing to the service.

  • Refunds are not provided for:

    • Change of mind

    • Failure to attend a session

    • Completion of course materials

    • Download of digital content

    • Certificates already issued

    • Discounted or promotional purchases

🧑‍🏫 2. Courses (Self-Paced / Pre-Recorded)

  • Once access is granted, courses are non-refundable, regardless of whether the student chooses to complete them.

  • Bundled or discounted courses follow the same rule.

  • Course completion certificates are issued only for successful completion and do not affect the no-refund policy.

👩‍💻 3. Live Classes, Group Sessions & One-on-One Tutor Bookings

  • Student Cancellations: No refunds are provided for cancellations at any time. Students are expected to attend sessions they book.

  • Missed Sessions: If a student does not attend, no refunds or credits will be issued.

  • Tutor or Platform Failure: The only exceptions where students may be compensated are:

    • Tutor fails to show up for a confirmed session.

    • Verified technical/platform failure prevents the session from taking place.
      In these cases, students may be offered either:

    • A rescheduled session at no extra cost, or

    • A full refund (only if the rescheduling option is declined).

⚠️ 4. Technical Issues

  • NivTech Tutors is not responsible for issues caused by the student’s own internet, device, or software.

  • Refunds are not available for student-side technical problems.

  • If a verified platform error or tutor-side issue occurs, students will be offered a rescheduled class or refund, as stated above.

💵 5. Refund Process (Exceptions Only)

  • Refunds will be issued only in the rare cases mentioned above (tutor no-shows or verified platform failures).

  • All approved refunds are processed within 7–10 business days to the original payment method only.

  • To request a refund under these exceptions, students must email support@nivtechtutors.com with:

    • Full name

    • Booking details (course/session ID)

    • Reason for refund request

❌ 6. Non-Refundable Situations

Refunds are never granted for:

  • Change of mind after booking or purchasing

  • Late or last-minute cancellations by students

  • Missed sessions or lack of attendance

  • Course completion beyond any percentage

  • Download of digital files or learning materials

  • Certificates already issued

  • Account suspension due to Terms & Conditions violations

  • Any requests outside the narrow exceptions stated above

📬 Contact Us

For questions about this policy, please contact us:

📧 Email: support@nivtechtutors.com
🌐 Website: https://nivtechtutors.com

We are committed to maintaining a fair, transparent, and professional learning environment, where tutors are respected for their time and students understand their responsibilities.

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