Privacy Policy
Last Updated: 19-12-2025
At NivTech Tutors, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, create accounts, enroll in courses, or access our tutoring services.
Scope of This Policy
This Privacy Policy applies to:
Students who register, enroll, or purchase courses
Instructors who apply, register, or provide teaching services
Visitors browsing our website and resources
Anyone communicating with us via forms, chat, email, or support channels
Information We Collect
We collect information necessary to provide and improve our services:
Personal Details: Name, email, phone number, account credentials
Educational/Professional Details: Tutor applications, qualifications, expertise
Payment Information: Transaction reference numbers and billing details (processed via secure payment gateway; we do not store card details)
Usage Data: Course enrollments, progress, completion status, communications, and interactions with content
Technical Data: Browser type, device information, IP address (for security, analytics, and fraud prevention)
How We Use Your Information
Your data is used for legitimate business purposes, including:
Managing student and tutor accounts
Processing enrollments, subscriptions, and payments
Delivering live classes, courses, and learning materials
Verifying tutor qualifications and applications
Sending updates, notifications, and reminders
Providing customer support and resolving complaints
Monitoring course progress and issuing certificates
Maintaining platform security, fraud prevention, and regulatory compliance
We do not sell or rent your data to third parties.
Payments & Financial Data
All online payments are processed securely through Bank Alfalah Alfa Payment Gateway (APG) and Safepay (Visa, Mastercard, UnionPay, etc.).
We do not store your card or banking details.
Payment data is encrypted and transmitted securely.
You may be asked for transaction reference numbers or receipts for verification.
Cookies & Tracking
We may use cookies and similar technologies to:
Enhance and personalize your browsing experience
Remember login sessions and preferences
Analyze website traffic and performance
You may disable cookies in your browser settings; however, some features may not function properly.
Data Security
We implement industry-standard security measures, including:
Secure servers with SSL encryption
Restricted access to authorized staff only
Regular monitoring and compliance checks
No online system can be guaranteed 100% secure.
Data Sharing & Confidentiality
We share personal data only with:
Payment processors (Bank Alfalah APG, Safepay) for secure transactions
Trusted service providers (hosting, analytics, support) under strict confidentiality agreements
Legal authorities if required by law or to protect rights and prevent fraud
We do not share your information with advertisers or unrelated third parties.
Certificates & Academic Recognition
Certificates issued by NivTech Tutors recognize course completion and skills gained on our platform. They are not affiliated with any university, or accrediting body and are provided solely for recognition of participation. NivTech Tutors is registered with Government of Pakistan and all certificates keep their own value.
Your Rights
As a user, you have the right to:
Access and review the data we hold about you
Request corrections to inaccurate or outdated data
Request deletion of your account and associated data
Opt-out of marketing or promotional communications
To exercise your rights, contact us using the details below.
Policy Updates
We may update this Privacy Policy to reflect changes in services, technology, or legal requirements. Updates will be posted here with a revised “Last Updated” date.
Governing Law
This Privacy Policy is governed by the laws of Pakistan. Any disputes will fall under the exclusive jurisdiction of the courts in Karachi, Sindh.
Respect, Modesty & Anti‑Harassment Policy
NivTech Tutors is committed to providing a safe, respectful, and inclusive learning environment for all users.
Female instructors and students are fully permitted to wear Niqab (Naqab), hijab, or any form of modest attire during live classes, video sessions, or profile appearances.
No user shall be questioned, pressured, mocked, or discriminated against based on their appearance, attire, gender, or personal choice.
Any form of harassment, including but not limited to:
Verbal abuse
Inappropriate messages or comments
Disrespectful behavior during live classes or chats
Requests to remove niqab or change appearance
will not be tolerated.
If any user is found involved in harassment or misconduct:
Immediate account suspension or termination may occur
Evidence may be preserved (chat logs, session recordings, IP data)
Legal action may be taken under applicable laws of Pakistan
We encourage all users to report harassment immediately so appropriate action can be taken.
Fair Use, Dispute Resolution & Class Conduct Policy
NivTech Tutors is committed to maintaining transparency, fairness, and trust between students, tutors, and the platform.
Class Attendance & False Claims
Tutors are required to conduct scheduled classes honestly and professionally.
Students are expected to attend classes as scheduled and raise concerns in good faith.
In case of any dispute, including but not limited to:
A tutor claiming a class was conducted while the student reports it was not
Allegations of incomplete, fake, or unattended sessions
Any attempt to deceive the platform, students, or tutors
NivTech Tutors reserves the right to initiate an internal enquiry.
Enquiry & Investigation
During an enquiry, NivTech Tutors may review:
Chat logs and platform messages
Class schedules and system records
Session activity, logs, or available recordings
Statements from both tutor and student
If any user (tutor or student) is found guilty of misconduct, fraud, false claims, or intentional misuse of the platform:
Immediate account suspension or permanent ban may be enforced
Any pending earnings, access, or privileges may be forfeited
The decision of NivTech Tutors shall be considered final and binding
Legal action may be taken where applicable under the laws of Pakistan
Network Issues & Class Rescheduling
In case of internet, power, or technical issues faced by either the tutor or the student:
The affected class will be rescheduled at a mutually agreed time
Such issues shall not be treated as misconduct if reported honestly and promptly
Repeated misuse of “network issues” as an excuse may be reviewed during enquiry.
NivTech Tutors aims to ensure fairness and reasonable resolution for genuine technical difficulties while preventing abuse of the system.
Platform Integrity
Any attempt to:
Bypass platform rules
Manipulate attendance, payments, or records
Mislead or damage the reputation of NivTech Tutors
may result in permanent removal from the platform without prior notice.
Contact Us
For questions or concerns about this Privacy Policy:
Email: support@nivtechtutors.com
Website: https://nivtechtutors.com
